What are the available shipping methods?
There are two shipping methods available: Home delivery and In-store pickup. For more information click here.
What is the delivery time for my order?
Delivery times vary according to the shipping method and products purchased. For more information click here.
What is the shipping cost of my order?
Shipping with in-store delivery is always free.
Home delivery varies according to the type of product and/or delivery location. For more information click here.
Home delivery varies according to the type of product and/or delivery location. For more information click here.
And if I am not available to receive the delivery of my order. What to do?
When making a purchase, ensure that you will be available to receive the item. In case of unsuccessful delivery due to the recipient's unavailability, additional costs may be applied for a new delivery attempt. Ensure a successful delivery by being attentive and available to receive your order. If you cannot be available on the scheduled delivery date, contact the carrier as soon as possible. Keep in mind that, depending on the order processing stage, changing the date may not be possible.
Can I send my order to other countries?
No. Deliveries are made according to the country where your order is being placed; that is:
Purchases made on the Portugal site --> Delivery in Mainland Portugal and Islands
Purchases made on the Spain site --> Delivery in Peninsular Spain and Balearic Islands
Purchases made on the France site --> Delivery in Mainland France
Purchases made on the Portugal site --> Delivery in Mainland Portugal and Islands
Purchases made on the Spain site --> Delivery in Peninsular Spain and Balearic Islands
Purchases made on the France site --> Delivery in Mainland France
Can I change my order?
No. It is only possible to change products or the delivery address of your order until the moment you finalize your purchase.
How can I track an order online?
You can track the status of your order in your personal area, in the "My Orders" Menu. In addition, the carrier will also send information about the delivery date of the order.
Can I cancel an order online?
No. You should return the order after receiving it.
How to proceed if I received an incomplete, damaged, or incorrect order?
We recommend that you always check the condition of your order upon receiving it. If you detect any anomalies, please indicate them on the carrier's delivery slip, photograph the damages, and inform us immediately through our online form. Only then can we accept claims regarding manufacturing defects or damages caused during transport.
What are the available online payment methods?
The available online payment methods are: Visa Credit Card, MasterCard, Paypal, MB WAY, Multibanco Reference (Portugal), ONEY (Portugal), and Klarna (Portugal and Spain).
I have a question about my financing. Who should I address?
Situations related to credit payments should be handled with the creditor of your store.
Where can I check my Multibanco reference?
The fastest way will be to contact one of our physical stores. Find here your store.
The Multibanco reference will be sent by email and can also be consulted in your personal area, in "My Orders".
The Multibanco reference will be sent by email and can also be consulted in your personal area, in "My Orders".
The deadline for my Multibanco reference has expired. What can I do?
The Multibanco reference is automatically canceled if the payment is not made within 48 hours after placing the order. After this period, you will have to place a new order.
How can I obtain the invoice for my order?
You can access your invoice at any time in your personal area, Menu "My Orders", in the details of each order. The invoice will only be available after your order has been shipped or after it has been received in store.
Can I request a change of data on an invoice?
No. After the order is completed, it is not possible to change the billing information of it.
What is the deadline and procedure for making a return?
The return period for your order is 14 days after receipt. Christmas products, products that have been used, or incorrectly handled/applied by the customer cannot be returned. Returned products must be free of signs of use, in perfect condition, and in the original packaging. To know the procedure and more information click here.
How do I receive my refund?
After receiving the product and checking its condition, the refund of the product value will be made within 14 days (shipping costs will not be refunded) using the same payment method used. To know the procedure and more information click here.
Can I exchange an ordered product online?
No. At this moment, it is not possible to exchange ordered items online. It is also not possible to exchange offered products.
Where can I return a "Guest Brands" product?
The "Guest Brands" articles, being exclusive items sold only in certain stores, can only be returned to the stores that sell them.
What is the warranty of our products?
The warranty of a Gato Preto product is 3 years, valid from the date of purchase and upon presentation of the invoice.
Excluded from the scope of the warranty are products that have been used improperly or incorrectly handled/applied by the customer.
For any questions, please visit one of our stores or contact us through our online form.
Excluded from the scope of the warranty are products that have been used improperly or incorrectly handled/applied by the customer.
For any questions, please visit one of our stores or contact us through our online form.
Are the prices of the online store the same as those of the physical stores?
Yes, the prices of the online store are the same as those of the physical stores, except for exclusive online campaigns, which will be properly identified.
Can I change the delivery address registered in my account?
Yes, you can do it in your personal area under "My Personal Information."
I want to place an order as a professional. How can I find out more details?
Learn more on our dedicated page for professionals: BLACK CAT BUSINESS
I still have doubts, what can I do?
The fastest way will be to contact one of our physical stores. Find HERE your store.
You can also contact us through our online form.
You can also contact us through our online form.