Assembly
To see all our assembly options click here
Is assembly included in my order?
Yes — assembly can be added as an extra service when making your purchase. There is a specific "Assembly Service" option that you can select at checkout.
How does the assembly service work?
Our team or the partner carrier will assemble the item in your home after delivery, at the location you choose. This means you don't have to assemble the furniture yourself — we take care of everything for you.
When does the assembly take place?
After payment confirmation, the delivery is scheduled with the carrier. About 24 hours before, the carrier informs the customer about the delivery period (morning/afternoon). Assembly is done on the same day as the delivery.
Do I need to prepare the space before delivery and assembly?
Yes — for a smooth delivery and assembly, make sure the space is clean, free of obstacles, and has proper access for the team. This helps to avoid delays or difficulties in the process.
What if I am not home on the delivery day?
If delivery fails due to the recipient being unavailable, there may be additional costs for a new attempt. Ensuring availability on the scheduled day helps avoid these costs.
How long does delivery and assembly take?
Delivery time may vary depending on the type of product and availability. For example, larger items such as sofas may take several days or weeks from purchase to delivery. Assembly is done on the day of delivery.
Does the assembly service also include the removal of old furniture?
No — the assembly service only assembles the new products in your home. It does not include disassembly or removal of old or existing furniture.
What happens if the product arrives defective or if the assembly is not done properly?
If something is damaged or not assembled correctly, please contact our customer support immediately to schedule a resolution. It is important that you keep the boxes the product came in. We are here to help resolve any issues within the legal warranty periods.
Can I choose the room where they want to assemble the furniture?
Yes — when you select the option for delivery inside the house and assembly, you can specify the room where you want the item to be assembled (for example, living room, bedroom, etc.).
Is there any extra cost to reschedule the delivery or assembly?
If you need to reschedule and the carrier has to make a new visit, additional fees may apply due to the associated logistical costs.