Gato Preto delivers to mainland Portugal, the Azores, and Madeira through its online store.

Delivery times vary depending on the product, destination, and stock availability. Bulky or furniture items may have longer delivery times, with an estimated timeframe always provided at the time of purchase.

Shipping costs depend on the type of product, the size of the order, and the delivery address (Mainland or Islands). The final shipping cost is shown before the order is confirmed. See prices here.

Yes, orders are delivered to the address provided by the customer. For bulky items, the type of delivery (to the door or inside the home) depends on the service booked.

For larger deliveries, the carrier will contact you to provide an estimated delivery window (morning or afternoon). It is not possible to guarantee an exact delivery time.

If delivery cannot be completed because the recipient is absent or access is difficult, it may be necessary to reschedule the delivery, and additional charges may apply.

You should contact Gato Preto Customer Support as soon as possible, ideally with photographic evidence, so that the situation can be assessed and resolved.

Yes. Purchases made online can be returned within the legal period of 14 days after receipt, in accordance with the applicable conditions.

For any questions related to shipping or deliveries, you can contact Gato Preto Customer Support.