Shipping and Deliveries
To learn more details about our shipping and deliveries, check here
Where does O Gato Preto deliver?
Gato Preto delivers to Mainland Portugal, Azores, and Madeira through the online store.
What is the delivery time for orders?
The delivery time varies depending on the product, the destination, and stock availability. Bulky items or furniture may have longer delivery times, with an estimated time always indicated at the time of purchase.
How much is the shipping cost?
Shipping costs depend on the type of product, the size of the order, and the delivery address (Mainland or Islands). The final shipping cost is shown before order confirmation.
Are deliveries made to the home?
Yes. Orders are delivered to the address indicated by the customer. For bulky items, the type of delivery (to the door or inside the home) depends on the service contracted
Can I choose the delivery day or time?
For larger deliveries, the carrier will contact you to provide an estimated time window (morning or afternoon). It is not possible to guarantee an exact delivery time
What happens if it is not available at the time of delivery?
If delivery cannot be made due to the recipient's absence or access difficulties, it may be necessary to reschedule the delivery, and additional costs may apply.
What should I do if the order arrives damaged?
You should contact Gato Preto Customer Support as soon as possible, ideally with photographic evidence, so that the situation can be analyzed and resolved.
Can I return a product after delivery?
Yes. Purchases made online can be returned within the legal period of 14 days after receipt, according to the applicable conditions
Where can I clarify doubts about shipping and deliveries?
For any questions related to shipping or deliveries, you can contact Customer Support of O Gato Preto