Can I change my order?
No. It is only possible to change products or the delivery address of your order until the moment you complete your purchase.
How can I track an order online?
You can track the status of your order in your personal area, under the "My Orders" menu. Additionally, the carrier will also send information about the delivery date of the order.
Can I cancel an online order?
No. You should return the order after receiving it.
How to proceed if I received an incomplete, damaged, or incorrect order?
We recommend that you always check the condition of your order upon receipt. If you notice any anomalies, please indicate them on the carrier's delivery note, photograph the damages, and notify us immediately through our online form. Only then can we accept claims regarding manufacturing defects or damages caused during transport.