SHOPPING
Can I change my order?
Can I change my order?
No. You can only change the products or the delivery address of your order until you complete your purchase.
How can I track an order online?
How can I track an order online?
You can track the status of your order in your personal area, under the “My Orders” menu. In addition, the carrier will also send you information about the order’s delivery date.
Can I cancel an online order?
Can I cancel an online order?
No. You should return the order after receiving it.
What should I do if I received an incomplete, damaged, or incorrect order?
What should I do if I received an incomplete, damaged, or incorrect order?
We recommend that you always check the condition of your order upon receipt. If you notice any issues, please note them on the carrier’s delivery document, photograph the damage, and contact us immediately via our online form. This is the only way we can accept claims regarding manufacturing or transport damage.

