SOFAS
What types of sofas are available?
What types of sofas are available?
We offer a wide variety of sofas to suit different needs and decorating styles, including 2-seater, 3-seater, 4–5-seater, modular sofas, chaise longue models, and sofa beds. All are designed with a focus on comfort, functionality, and durability.
Are the sofas delivered already assembled?
Are the sofas delivered already assembled?
No. The sofas are delivered disassembled to make it easier to transport them into your home. If you wish, you can add the assembly service during checkout, and our team will assemble them on the delivery day.
What is the delivery time for the sofas?
What is the delivery time for the sofas?
The delivery time for sofas is, on average, 35 business days. However, during periods with a higher volume of orders, this time may change and increase. We recommend that customers always check the delivery time indicated on the product page, as it provides the most up-to-date estimate for each model.
Can the sofas be customized (fabrics, colors, or options with/without a bed)?
Can the sofas be customized (fabrics, colors, or options with/without a bed)?
Our sofas allow limited customization, always ensuring the quality and integrity of the original model. You can choose the fabric color from the options available for the model and, where applicable, select the side of the chaise longue (left or right).
However, structural features cannot be changed, such as converting a sofa bed model into a version without a bed or vice versa. Each sofa is produced according to the characteristics defined by the manufacturer, ensuring comfort, durability, and consistency in the design.
Can I choose which side the chaise longue is on?
Can I choose which side the chaise longue is on?
Many of our chaise longue models are reversible, allowing you to assemble the chaise on either the left or right side, easily adapting to your space.
How can I confirm whether the sofa will fit in my home?
How can I confirm whether the sofa will fit in my home?
Before purchasing, carefully measure the space where you intend to place the sofa—width, depth, and height—and check access to the inside of your home (doors, hallways, and elevators). Detailed dimensions can be found on each product page.
Are the sofa fabrics easy to clean?
Are the sofa fabrics easy to clean?
Yes. Our sofas use durable fabrics selected for their ease of maintenance. Each model has specific cleaning instructions on its respective page.
We also offer an additional Repele waterproofing service in our stores, which can be purchased to protect your sofa from liquids and stains, extending its lifespan.
Do I need to keep the boxes after receiving the sofa?
Do I need to keep the boxes after receiving the sofa?
Yes. It is very important to keep the shipping boxes during the exchange/return period. The original packaging is essential for the proper collection and transportation of the product.
Can I get help choosing the right sofa?
Can I get help choosing the right sofa?
Our customer support team is available to help with questions about measurements, fabrics, colors, functionality, and compatibility with your space. You can also get assistance directly at our physical stores, where our specialized teams can guide you in choosing the sofa that best suits your needs.
Do the sofas include a warranty?
Do the sofas include a warranty?
All sofas come with a statutory guarantee of conformity, which covers any manufacturing defects or material problems.
The guarantee period begins at the time the items are purchased. In accordance with Decree-Law No. 84/2021, during the first 2 years, any defect is presumed to have existed at the time of delivery, and the consumer does not need to prove this. In the 3rd year, the consumer must demonstrate that the defect already existed when the item was delivered.
We also offer an extended warranty, which you can view here.
What materials are used in the sofas?
What materials are used in the sofas?
Our sofas are made with sturdy frames, high-quality foams, and durable fabrics. Being predominantly made in Portugal, they ensure carefully selected materials and responsible production. A detailed description of the materials can be found on each model’s page.
WATERPROOFING
In which locations is this service provided?
In which locations is this service provided?
The Waterproofing Service is provided by REPELE, a partner company specializing in this service, and is available exclusively in mainland Portugal; it cannot be carried out on the islands or in Spain.
What is the Waterproofing Service?
What is the Waterproofing Service?
It is a protective treatment applied to fabrics that helps create a barrier against liquid absorption, making cleaning easier and helping preserve your furniture.
What are the advantages of waterproofing?
What are the advantages of waterproofing?
Waterproofing helps protect fabrics against accidental spills, reducing liquid absorption and making daily maintenance easier. It is a practical solution for preserving the appearance of furniture for longer.
What products can be waterproofed?
What products can be waterproofed?
The service is intended for furniture items with textile upholstery compatible with the treatment, such as sofas, armchairs, and upholstered chairs. The eligibility of each product must be confirmed before booking.
Does waterproofing change the color or texture of the fabric?
Does waterproofing change the color or texture of the fabric?
The treatment was designed to preserve the original appearance of the fabrics. However, the result may vary depending on the composition and characteristics of each material.
Does waterproofing protect against all stains?
Does waterproofing protect against all stains?
No. Waterproofing helps reduce the absorption of certain liquids, but it does not guarantee complete protection against all stains, dirt, or substances.
How long does waterproofing last?
How long does waterproofing last?
The durability of the treatment depends on factors such as furniture use, the type of fabric, and maintenance. REPELE can provide more specific information about its duration and any need for reapplication.
How should I clean waterproofed fabric?
How should I clean waterproofed fabric?
In the event of a spill, it is recommended to quickly remove the liquid with a clean, absorbent cloth without rubbing. The manufacturer's cleaning recommendations and the instructions provided after treatment must always be followed.
Who performs the Waterproofing Service?
Who performs the Waterproofing Service?
The service is provided by REPELE, a Gato Preto partner company responsible for applying the treatment.
How can I hire the Waterproofing Service?
How can I hire the Waterproofing Service?
When purchasing your sofa on the Gato Preto website, you can add the Waterproofing Service directly on the product page. Simply select the corresponding option before adding the sofa to your cart.
Is the service performed before or after the furniture is delivered?
Is the service performed before or after the furniture is delivered?
The Waterproofing Service is carried out by a specialized partner company, REPELE. The application time must be confirmed according to the delivery conditions and service scheduling.
Does someone need to be at home during the application?
Does someone need to be at home during the application?
Yes. Access to the furniture will need to be ensured on the scheduled date and time. The specific application conditions will be communicated in advance.
How long does the treatment application take?
How long does the treatment application take?
The application time may vary depending on the dimensions and characteristics of the sofa or armchair. The team responsible for the service can provide a more accurate estimate when scheduling.
How long do I need to wait before I can use the furniture?
How long do I need to wait before I can use the furniture?
After application, a drying period must be observed before using the furniture again. The waiting time will be specified by the specialized team, ensuring that the treatment has the necessary conditions to work properly.
Can the service be applied to sofas that are already in use?
Can the service be applied to sofas that are already in use?
Yes. However, the Waterproofing Service can only be applied directly to new sofas. For sofas that have already been used, a professional cleaning service must first be carried out, also through REPELE, at an additional cost, to ensure suitable conditions for applying the treatment.
Is the treatment suitable for homes with children and pets?
Is the treatment suitable for homes with children and pets?
The treatment helps protect the fabrics from accidental spills and dirt, making it easier to maintain the upholstery day to day. It also includes an anti-dust-mite action, contributing to greater furniture hygiene.
Children and pets should only use the sofa after the drying period has elapsed and in accordance with the safety recommendations indicated by REPELE.
Is it possible to purchase the service after buying the sofa?
Is it possible to purchase the service after buying the sofa?
The Waterproofing Service can be selected directly on the sofa page at the time of purchase. For orders placed after purchase, we recommend contacting our customer support team to check whether it can be added.