To avoid unnecessary environmental impact and additional costs associated with returning products without defects, we are fully available to answer all your questions before purchase. Count on us to help ensure you make the right choice, with confidence and responsibility.  

When buying online, if a product does not meet your expectations, you may return it within a maximum of 14 days from the date the order is delivered, without needing to provide a reason for the return. Purchases made in-store may be exchanged within 30 days from the purchase date or the product delivery date. During this period, keep the product box.

Christmas items are subject to specific conditions and, for this reason, are not eligible for return.

Items to be returned must be in perfect condition, in their respective packaging, and retain all their original characteristics, namely:

• Show no signs of use;
• Be in the original packaging;
• Have all labels intact;
• Show no damage or deterioration.

If they do not meet these conditions, we will not be able to accept the return under the consumer's right of withdrawal.

After the product is received and its condition has been verified, the product amount will be refunded within 14 days (shipping costs will not be refunded) using the same payment method used for the purchase.

No, online purchases can only be returned at a physical store, except for sofas.
For more questions about sofas, click here