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Shipment and Delivery

1. Shipment
The order shipment process will start after confirmation that the respective order has been fully paid.

2. Delivery
The user may select one of two delivery options: the order may be delivered to a chosen address or picked up at one of the Gato Preto stores (except in France).The home delivery service is performed by a courier and functions during business days, from 9h00 to 18h00, for deliveries in Portugal (Mainland and Islands), Spain (Peninsular and Balearic Islands) and Continental France. The following delivery rates are applicable to this service:     
           

Mainland Portugal

Small volume products                                                                                                                                                                                             

 

Purchase amount

(excludes delivery fee)

Delivery fee

Click&Collect |Pick-up at store

 -

Free

Express delivery:

(exclusive small products)

Up to 50€

4,99€

Over 50 €

Free

Products for home delivery only (Large items)                                                                                                                                                                                             

(Products that, due to their characteristics, weight, or size, have an associated delivery cost. All products with this feature are marked as "home delivery only products.")

  • Light Delivery (street-level delivery): The order will be delivered by the carrier to the main entrance of the building or house. The customer is responsible for handling the product inside the home. Assembly is not included.

  • Plus Delivery (in-home delivery): The order will be delivered by the carrier directly inside the customer’s home. The customer can choose the option with or without assembly. Crane service is not included.

Portugal
(Mainland)

Purchase amount (excludes delivery fee)

Delivery fee LIGHT

Delivery fee PLUS

Products that are home delivery only*

50€ to 100€

9,99€

19,99€

100€ to 200€

19,99€

49,99€

200€ to 500€

29,99€

69,99€

500€ to 1000€

49,99€

89,99€

1000€ to 2500€

59,99€

99,99€

Over 2500€

Free

Free

* Products that are Home Delivery Only, due to their characteristics, weight or volume, have a specific delivery cost.

 

Portugal (São Miguel/Madeira)

Purchase amount (excludes delivery fee)

Delivery fee

Click & Collect | Pick-up at store

-

free

Home delivery

Up to 49,99€

9,99€

Home delivery

Over 49,99€

free

Products that are home delivery only*

Up to 250€

40,00€

Up to 500€

60,00€

Up to 1500€

100,00€

Over 1500€

140,00€

* Products that are Home Delivery Only, due to their characteristics, weight or volume, have a specific delivery cost.

 

Portugal
(Other Islands*)

Purchase amount (excludes delivery fee)

Delivery fee

Pick-up at store

-

free

Home delivery

Up to 49,99€

14,99€

Home delivery

Over 49,99€

free

Products that are home delivery only**

Up to 250€

60,00€

Up to 500€

80,00€

Up to 1500€

120,00€

Over 1500€

160,00€

*Portugal Other Islands: Porto Santo, Faial, Corvo, Graciosa, São Jorge, Pico, Terceira and Santa Maria.

** Products that are Home Delivery Only, due to their characteristics, weight or volume, have a specific delivery cost.

 

DELIVERY TIMES

Due to a high number of orders, we are experiencing some delays in deliveries.

Delivery times are only valid after confirmation of successful payment of orders. The deadlines shown are indicative only. The final delivery date is confirmed by the carrier.

Express (exclusive small volumes): up to 4-5 working days (mainland Portugal), up to 5-6 working days (São Miguel and Madeira) and up to 6-7 working days (Porto Santo, Terceira, Santa Maria, Corvo, Pico, S. Jorge, Graciosa, Flores).

Light and Plus: Items with exclusive home delivery (sofas, furniture and other large volumes) may have different delivery times from the others, depending on their availability. Sofas can take up to 45 days. During the campaign period and on some of the sofas marked, this time may be longer than expected.

 

The home delivery service and its process:

The courier informs the customer, via SMS or e-mail, of the expected delivery date and time period (morning/afternoon), and it is possible to change this date by contacting the courier directly. The carrier will deliver the parcel to the address selected by the customer. Upon receipt of the items, the customer must confirm the entire order in the presence of the carrier. In the event that the customer considers that there is a defect/damage/item that does not match the order, the customer must record this incidence on the carrier's Delivery Note.


3. Pick up at Store:
If you prefer, you can collect your order from one of our stores, by simply indicating it on the shipping method and choosing the store where you want to pick it up (except France). In this case, the shipment will not have any costs. When your order is available at the store you will receive an e-mail with this information within:

  • Portugal: 3 to 10 business days;

  • Portugal São Miguel/Madeira: 8 to 12 business days;


To collect your order, you must present a copy of the invoice, printed from the website, sign it and deliver it at the time of the pick up. The invoice can also be presented on a mobile device.Your order will be available for pick up at the store for 15 days, after receipt of the e-mail indicating the products’ availability at the store.

Products that are home delivery only, due to their characteristics, weight or volume, have an associated shipping cost and cannot be picked up in a store