An EXTENDED WARRANTY is granted and recognized by GATO PRETO for the covered products (selected sofas and armchairs — Made in Portugal), provided that these Terms and Conditions are fully complied with. The products covered are GATO PRETO brand products purchased in Portugal or Spain from duly authorized points of sale. The EXTENDED WARRANTY does not affect the purchaser’s general rights during the general statutory warranty period.

Under the EXTENDED WARRANTY service, GATO PRETO undertakes to:

1. Repair, replace or refund any lack of conformity that may become apparent in the covered products during the applicable period;

2. Cover labor and necessary travel expenses for all interventions carried out by GATO PRETO as a result of a lack of conformity(*);

3. Provide original replacement parts used during interventions carried out by GATO PRETO as a result of a lack of conformity;

4. In the event that repair or replacement is impossible, refund the value of the product. GATO PRETO’s liability is always limited to the amount paid for the product at the time of purchase.

This contract begins when the items are purchased. The EXTENDED WARRANTY is valid, after the statutory warranty period has ended, for a non-renewable period of ONE YEAR, counted in consecutive days from the date the purchased product is made available. After the period counted from delivery has ended, if the customer wishes to exercise the EXTENDED WARRANTY, they must prove that the lack of conformity already existed beforehand.

To activate the EXTENDED WARRANTY, the customer must present the purchase invoice for the items, together with the EXTENDED WARRANTY contract, at any GATO PRETO store or contact our customer support service.

After reviewing the claim, we will repair your sofa or produce new replacement parts. If it is not possible to resolve the issue, we will replace the sofa with an identical or equivalent one. This includes the free repair of all material or manufacturing defects in the following components, provided that the product has been used normally and appropriately:

1. Deterioration of upholstery, padding, and frame.

2. Breakage of seams and springs. Breakage of drawer pistons.

3. Breakage of the mechanisms of sliding seats, reclining backrests, or headrests.

4. Breakage of manual and electric reclining mechanisms

5. Breakage of sofa-bed opening mechanisms.

Applicable exclusions:

1. Shape and volume: The padding of sofa seats, backrests, and arms is made of soft materials and may slightly change in width and height during use. Specifically, a 10% loss of height in the seats and backrests is considered normal, as is a mark remaining where someone has sat for several hours. The settling of the materials may cause small ripples in the seat, backrest, and arm areas. This phenomenon is normal, as it does not alter the product’s characteristics or comfort in any way.

2. Odors: New products may release a certain odor during the first few days; this gradually disappears and is not harmful.

3. Threads: Threads may appear in the seams created during the sofa’s manufacture as a result of the sewing system used. These threads do not in any way prevent the product from being used properly.

4. The theft, burglary, loss, or misplacement of the insured item.

5. Normal wear and tear.

6. Deterioration caused by improper use of the insured item.

To terminate the contract, the customer must contact GATO PRETO Customer Service; however, the amount paid for the EXTENDED WARRANTY is non-refundable.

For modular sofas, it is sufficient to select an extended warranty service for one of the modules

(*) For the islands, travel and transportation for the free repair are not included.